Shipment and Returns Policy

Thank you for visiting and shopping at athimusoke.co.za. The following are the terms and conditions that constitute our Shipping Policy.

DEFINITIONS for the purposes of all shipment and return policies
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 

  1. You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  2. Company (referred to as either the “Company”, “We”, “Us”, or “Our” in this Agreement) refers to Imaginareum Pty Ltd. All goods and services rendered through this website shall be traded as Imaginareum Pty Ltd.
  3. Service refers to the Website.
  4. Website refers to athimusoke.co.za
  5. Goods refer to the items and services offered for sale on the Service.
  6. Orders mean a request by You to purchase Goods from Us.

Domestic Shipping

Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on
weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Packaging costs
All packaging costs are free off charge. Prints and paper based art size A3 and smaller shall be delivered in an envelope for packaging. Prints and paper based art bigger than A3 shall be rolled into a cardboard tube for packaging. Similarly, all paintings on mounted canvas shall be packaged in bubble wrap and cardboard. Larger paintings (A2 and bigger) will be rolled and packaged in a tularge cardboard tube aswell to ensure safety of delicate frames. 
Delivery times
All South African delivery costs are FREE off charge and shall take 1-5 days to be delivered to your designated address. RAM standard couriers shall be used.

Residental/ domestic areas only

Acceptable addresses

AthiMusoke.com ships to addresses within South Africa, this excludes Lesotho and Swaziland. Deliveries go to domestic addresses, please ensure there is someone at the address to receive the parcel. A parcel that is returned to us shall not be refunded, as such additional delivery and/or packaging shall be charged as:
Envelope: R40
Cardboard tube packaging : R100
RAM Standard 1-3 business days : R160

Tracking

Shipment confirmations

You will receive a Shipment Confirmation email once your order has shipped containing your
tracking number(s). The tracking number will be active within 1-2 days.
Delivery delays can occasionally occur, please use your tracking number on the RAM couriers website to monitor your delivery.
.
Additional costs

Customs Duties and taxes

Athimusoke.co.za is not responsible for any customs and taxes applied to your order. All
fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). These costs shall be notified with the Shipment Confirmation email.

Damanges
Athimusoke.co.za is not liable for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.  

International Delivery

Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on
weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Packaging costs
All packaging costs are charged separately. Prints and paper based art size A3 and smaller shall be delivered in an envelope for packaging. Prints and paper based art bigger than A3 shall be rolled into a cardboard tube for packaging. Similarly, all paintings on mounted canvas shall be packaged in bubble wrap and cardboard. Larger paintings (A2 and bigger) will be rolled and packaged in a tularge cardboard tube aswell to ensure safety of delicate frames
Shipment methods and costs
Packaging costs : $10
RAM Standard 3-7 business days : $150
*note this cost is an estimate and is subject to change based on where the international delivery address is
.

Residental/domestic areas only

Acceptable addresses

Athi Musoke ships internationally to most domestic and residential addresses. Addresses that aren’t available for delivery shall be notified by email with the Shipment Confirmation email

Tracking

Shipment confirmations

You will receive a Shipment Confirmation email once your order has shipped containing your
tracking number(s). The tracking number will be active within 1-3 days.
Delivery delays can occasionally occur, please use your tracking number on the RAM couriers website to monitor your delivery.

.
Additional costs

Customs Duties and taxes

Athimusoke.co.za is not responsible for any customs and taxes applied to your order. All
fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). These costs shall be notified with the Shipment Confirmation email.


Shipment processing time
Imaginareum is not liable for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.  

Returns Policy

Foreword
Last updated: June 29, 2020
Thank you for shopping at athimusoke.co.za.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the TermsFeed.com .
The following terms are applicable for any products that You purchased with Us.

Order Cancelation rights
We're confident you'll love your new art! Unless otherwise noted, all art comes with a 30-day money back guarantee. If you are not satisfied for any reason, simply request a refund within 30 days of shipping. Please note that shipping costs, both outgoing and return shipping, are not refunded unless due to defect. Your satisfaction is important to us and we'll ensure you're happy with your new art. Note that you by paying for Goods from Us, you are also accepting the risks of the courier service in use. We are not liable for goods that are damaged in transit, please consult with the courier service for formal complaints.

The deadline for cancelling an Order is 30 days from the date on which You ordered the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. Please include your communication with the courier company. You can inform us of your decision by:
• By email: artymusoke@gmail.com
• By phone number: +27796934724
We will refund you no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such refund.

Conditions for Returns
  • In order for the Goods to be eligible for a return, please make sure that:
  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
  • The Goods aren’t damaged, dirty or used
  • Products must have proof of purchase
The following goods cannot be returned to us
  • The supply of Goods made to Your specifications or clearly personalized (all commissions).
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Address
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
11 Ruby Road
Kabega
Port Elizabeth
Eastern Cape
6025
South Africa
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. 

Contacts
If you have any questions about our Returns and Refunds Policy, please contact us:
• By email: artymusoke@gmail.com
• By phone number: +27796934724